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Terms and Conditions


Please view the Energy Focus Terms and Conditions of Purchase and Sale and the 5-Year and 10-Year Warranties by following the below links: 

Energy Focus Website Terms and Conditions of Use

1. Terms

By accessing this website, you agree to be bound by these website Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained on this website are protected by applicable copyright and trademark law

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Energy Focus, Inc.’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not: 


a. modify or copy the materials. 

b. use the materials for any commercial purpose, or for any public display (commercial or non-commercial). 

c. attempt to decompile or reverse engineer any software contained on Energy Focus, Inc.’s website. 

d. remove any copyright or other proprietary notations from the materials. 

e. transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Energy Focus, Inc. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.  

3. Disclaimer

The materials on Energy Focus, Inc.’s website is provided “as is.” Energy Focus, Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Energy Focus, Inc. does not warrant or make any representations concerning the accuracy, likely result, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.   

4. Limitations

In no event shall Energy Focus, Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Energy Focus, Inc.’s website, even if Energy Focus, Inc. or an Energy Focus, Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.  

5. Revisions and Errata

The materials appearing on Energy Focus, Inc.’s website could include technical, typographical, or photographic errors. Energy Focus, Inc. does not warrant that any of the materials on its website are accurate, complete, or current. Energy Focus, Inc. may make changes to the materials contained on its website at any time without notice. Energy Focus, Inc. does not, however, make any commitment to update the materials.  

6. Links

Energy Focus, Inc. has not reviewed all the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Energy Focus, Inc. of the site. Use of any such linked website is at the user’s own risk.  

7. Site Terms of Use Modifications

Energy Focus, Inc. may revise these terms of use for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.  

8. Governing Law

Any claim relating to Energy Focus, Inc.’s website shall be governed by the laws of the State of Ohio without regard to its conflict of law provisions. General Terms and Conditions are applicable to the Use of a Web Site.

9. Ecommerce Product Returns

At Energy Focus and nUVo™, our goal is to ensure your complete satisfaction with your purchase. All Ecommerce purchases, including nUVo™ by Energy Focus, may be returned, in the original packaging and in good condition, for any reason within 30 days from the date of shipment for a refund of the original purchase price less return shipping and handling fees.  All returns must be made via the shipping carrier designated by Seller and otherwise in accordance with Seller’s General Conditions Regarding All Returns set forth in Terms and Conditions.  A refund will only be issued after inspection to verify the returned products is in good working condition at Seller’s sole discretion; if a returned product does not pass inspection, including due to customer damage or mishandling, any refund may be reduced by a restocking fee determined in Seller’s sole discretion.  If a customer claims a product was damaged or defective when received and returns the product within 30 days from the date of shipment, Seller will, after receipt and verification in its sole discretion of the claimed damage or defect, waive the return shipping and handling fees and provide, at customer’s request, either a replacement product via standard shipping or a full refund.  All returns for refund must be authorized by Energy Focus within 30 days of the shipping date with a valid RMA Number. To request an RMA number, email us at  or call Customer Service 800.327.7877.   After 30 days from the date of shipment, Ecommerce Purchases may only be returned in the event of a warranty breach as specified in the Standard Limited Warranty set forth in Terms and Conditions. In the event of a return of a defective Product which is covered by the Limited Warranty, only replacement Products will be provided to the Buyer.  A refund for shipping costs to return the product, as well as payment for the shipping costs of a replacement product, will only be issued and provided to the Buyer after inspection by the Seller to verify the returned product qualifies for replacement under the Limited Warranty. However, if after inspection the Seller determines at its sole discretion that the returned product does not qualify under the Limited Warranty, then the shipping costs to return the product will not be refunded and a replacement product will not be provided. In this situation, if a new product is desired it will need to be purchased on the Ecommerce website by the Buyer.    All returns for coverage under the Limited Warranty must be authorized by Energy Focus within the warranty period with a valid RMA Number. To request an RMA number, email us at  or call Customer Service 800.327.7877.

10. Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.  Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.  We will collect and use such personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.  We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.  Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date.  We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.  We will make readily available to customers information about our policies and practices relating to the management of personal information.  We are committed to conducting in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.